OpenJason

There's so many great free platforms out there… In the sales-based businesses (who's not sales based anyway, right?) Customer Relationship Management Systems are not only handy, but their necessary. I have tons of experience with SugarCRM and vTiger. Other's exist, but these were the ones to catch my eye… 

vTiger CRM is an Open Source CRM platform for small and medium organizations. With vTiger, you can manage your company-wide CRM and Inventory Management activities effectively, including sales force and marketing automation, customer support and service, and procurement. There are many tools and plug-ins with vTiger that will assist you in enchancing your organization's business productivity. Included are MS Outlook, MS Office and Thunderbird integration, Customer Portal, RSS and more.

vTiger CRM Advantages

Easy to use and easy to learn. Customizable and intuitive AJAX based interface.  The vTiger platfrom provides Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and Customer Portal, which add more value to the end-users and administrators by providing many enterprise features. The platfrom itself is absolutely free, significantly reducing your investment. vTiger allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.

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SugarCRM - SugarCRM is an open source CRM platform bringing a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. It is a preferable choice for customers and clients of all sizes across a broad range of industries because of its collaboration and administration capabilities to adapt how their company operates. 

SugarCRM Advantages

Sugar Suite is an excellent choice due to its full list of features. It is convenient to organizations from all sizes and industries and is built on the pure Open Source LAMP platform: Linux or Windows, Apache or IIS, MySQL, PHP, and SugarCRM. Its mobile solutions translate to less downtime with greater productivity. SugarCRM integrates e-mail and calendar information with Microsoft Outlook, Mozilla Thunderbird, and several additional email clients,  ensuring that company communications are centralized and always coordinated. Due to the Flexible Delivery Model, there are no constraints around deployment. Moreover, the customizable User Interface and Workflow guarantee adaptation to the user, not the opposite. 

Better Way to Build and Distribute Software

In an industry dedicated to improving customer relationships (CRM), it is interesting that proprietary software vendors spend between 50-70% of revenues convincing customers to buy their product (sales and marketing) and less than 10% of revenues actually making better products (engineering).

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